At SariNir (শাড়ি নীড়), we are committed to providing you with the finest handcrafted sarees. We understand that sometimes a product may not meet your expectations, and we are here to help.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, please ensure that:

• The request is made within 3 days of receiving the product.

• The saree is unused, unwashed, and unworn.

• All original tags, packaging, and invoices are intact.

• Note: For your protection, we highly recommend recording an unboxing video when you first open your package. This serves as vital proof if the item is damaged or incorrect.

2. Valid Reasons for Return

You may return or exchange an item if:

• The product is physically damaged or defective.

• The product does not match the description or image shown on the website.

• An incorrect size or wrong product was delivered.

3. Return Process

1. Initiate Request: Contact us via WhatsApp at [Your Number] or email at [Your Email] with your Order ID and photos/videos of the issue.

2. Quality Check: Once we receive the returned item, our team will perform a quality inspection.

3. Approval: If the return is approved, we will initiate the exchange or refund process.

4. Refund Policy

• Full Refunds: If we are unable to provide a replacement for a defective or incorrect item, a full refund will be issued.

• Refund Timeline: Per Bangladesh Digital Commerce Guidelines, refunds for canceled orders or approved returns will be processed within 7 to 10 working days.

• Method: Refunds will be sent back to the original payment method (bKash, Nagad, or Bank Transfer).

5. Shipping Costs

• Our Error: If the return is due to a defective or wrong item,SariNir will bear all shipping costs.

• Change of Mind: If you wish to exchange an item for personal reasons (e.g., you changed your mind about the color), the customer is responsible for both the return and the re-delivery shipping charges.

6. Non-Returnable Items

• Items purchased during "Clearance Sales" or "Flash Sales" are considered final sale and cannot be returned or exchanged unless they are damaged.

• Customized or altered sarees.

7. Contact Us

For any questions regarding our policy, please reach out to our support team:

• Hotline: [Your Phone Number]

• Office: [Your Address, Dhaka, Bangladesh]

Quick Tips for your Website:

• Bangla Version: In Bangladesh, it is legally recommended to have these terms available in Bangla as well. Would you like me to translate this into a "Bangladeshi tone" for you?

• Unboxing Video: Highlight the "Unboxing Video" requirement on your checkout page; it significantly reduces fraudulent claims.